Weston Morris and Greg Kihlstrom, Bestselling author of “The Center of Experience” and host of the Agile World Podcast, are featured in this episode of XLA &. In this conversation, Morris and Kihlstrom argue that a positive Customer Experience is born from the combination of a positive Business Experience and Customer Experience. This discussion covers how the amalgamation of these elements are necessary for yielding a positive and efficient outcome for businesses hoping to deliver a satisfactory Customer Experience.
Organizational Behavior Management is a scientific approach to behavioral change in organizations. It relies on scientifically proven principles to influence and analyze behavior. It is regarded as one of the best kept secrets of the Management world. It relies on the notion that building the right behaviors yields the right results. Watch Rae Ann Bruno and an expert in the OBM field, Robert den Broeder, discuss the basics of Organizational Behavior Management and how it can be implemented in different businesses to improve efficiency.