XLA & Customer Experience

Weston Morris and Greg Kihlstrom, Bestselling author of “The Center of Experience” and host of the Agile World Podcast, are featured in this episode of XLA &. In this conversation, Morris and Kihlstrom argue that a positive Customer Experience is born from the combination of a positive Business Experience and Customer Experience. This discussion covers how the amalgamation of these elements are necessary for yielding a positive and efficient outcome for businesses hoping to deliver a satisfactory Customer Experience. 

Go to www.theagile.world to discover more of Greg’s research. Click on this link to get Weston’s e-book, “From ‘Help Me’ to Engaged Productivity”.