The Climb Episode 5: The Invention of XLAs
This week’s episode of The Climb features a conversation with a very special guest. Marcel Broumels is an expert on creation and innovation for experience design journeys, and more importantly, he is credited with inventing the concept of the XLA. Watch Alan Nance and Marcel Broumels discuss the origin of the XLA, its current application, and what they hope to build with it in the future.
The Climb Episode 4: Human Debt
Human Debt destroys Employee Experience because it wreaks havoc with the psychological safety of teams. How do we recognize it, and what can we do about it?
Duena Blomstrom is the author of “Emotional Banking” and “People Before Tech: The Importance of Psychological Safety and Teamwork in the Digital Age”. An energetic, and entrepreneurial disruptor who gets things done. Duena is an NYU trained psychologist, she holds an MBA from Georgetown. She’s a DevOps guru, a FinTech visionary, and an international speaker. She created the concepts of Emotional Banking™ and Human Debt™ that led her to be the Product Owner of the Psychological Safety Dashboard.
The Climb Episode 3: How Unisys Will Change the Outsourcing Game by Playing a New Experience Ace Card
Leon Gilbert, Senior Vice President and General Manager, Digital Workplace Services, discusses the ambition and the strategy to build on the venerable Unisys brand to create something extraordinary in the global services market.
The Climb Episode 2: Experience Management: The New Frontier for Technology Services Companies
Gartner positioned Atos as a Leader in their 2021 Magic Quadrant for Managed Workplace Services in Europe and North America. Jo Debecker is the executive driving this success. In this episode of The Climb, Jo explains why experience management is strategically vital to ATOS? What has ATOS done to become the leader? Where does Jo see ATOS on its climb today? Where must the focus lie for 2021 and beyond?
The Climb Episode 1: CIO Perspective on Experience Management
Executive Roundtable discussion between David Vidoni, VP of Information Technology, Pegasystems; Dwayne Parro, CIO Modern Technology Solutions, Charles CInert, Vice President Global Service Operations and Customer Success, Sabre Corporation; Mark Blanke, Chairman The CIO Initiative and CEO Owlpoint.