Experience Perspectives

“Imagine investing in a new brick-and-mortar store, staffing it fully, ordering inventory and everything needed to provide services. Now imagine that you did all this without ever seeking to understand whether your potential customers want or need the service at that location or at the listed price.  This sounds ludicrous but this is normal practice in the world of Information Technology.

Understanding the customer’s wants and needs is the proper starting place for such a decision. Even while the consumer world is focusing on the customer’s satisfaction and experience, this concept is only now starting to penetrate IT. Our consumers increasingly have a choice in the services they use, and the way they feel when they consume these services dictates their future spending. Welcome to the world of experience management.”

Read More at owlpoint.com.

“Siloing IT can lead to siloed solutions for your business. Instead, your IT department should be empowered to holistically examine every step of the process of employee and customer interactions to come up with the best tools to help things run smoothly.“

Read More at thinkhdi.com.

“Employees’ technology expectations are driven by their life outside of work. These expectations have changed with each generation based on the impact of technology in their daily lives. All generations in the workplace expect technology to seamlessly improve and facilitate the way they work. The youngest generation in the workplace, Gen Z—which is comprised of digital natives—wants to work with cutting-edge technology even if they aren’t working in the tech sector. Additionally, they’re willing to leave jobs to work with the latest and greatest technology tools. They believe that this will help them stay productive and deliver the expected business results..”

Read More at manageengine.com.