Top Tips on How to Merge Customer And Employee Xperience



“Over the past few years, there’s been an upward trend for ‘want’ versus ‘need’ spending form Australian consumers. Fort businesses, this has meant the quality customer experience has begun to play a critical role in an organization’s success or failure. Traditionally, CX and EX have been looked at as separate functions of a business but now, many are realizing they are intrinsically linked and very much reliant on one another – if the business is not performing well on one side, it’s unlikely the other will suffer.”