The New Alchemists

In this episode of the New Alchemists, Rae Ann Bruno interviews Nate Brown, Chief Experience Officer for Officium Labs. The two have a dynamic and thoughtful discussion on Employee Experience.

In this Episode of the New Alchemists, Suresh GP and Alan Shen of Unisys discuss the amalgamation of United Communications and XLAs and how they both relate to employee productivity in the remote world of today.

Alchemists, Vinod Chilakalapudi and Suresh GP, discuss the former’s journey in starting Reckitt and the implementation of XLAs.

New Alchemists Leon Sayers and Suresh GP discuss the evolution of the workplace in the Asia Pacific region.

Three New Alchemists, all from different professional backgrounds, come together to discuss the intersection of IT and Employee Experience in today’s working world. Watch Rae Ann Bruno, Bill Barrett, and Ben Brennan bring their unique perspectives together to conduct an in-depth, thought-provoking conversation about how Experience and IT come together in unexpected ways.

XLA.TV host Weston Morris discusses with New Alchemists Laura Ayres, Sami Kallio and Greg Sanker The Happiness Score™ Report H1/2021. The report reveals the state of Enterprise IT Experience and informs us of the opinions of nearly 1 million digital employees gathered during the first six months of 2021. Watch this enlightening discussion to learn what made Enterprise IT end-users happy or not during the pandemic – and what we learn from that as we move to a hybrid office environment.

New Alchemists Sasha Wight, arguably the foremost expert on employee experience design in Asia, and Roar Bovim, architect of the Bovim Model, discuss how better insights lead to better design. Within Livingroom Analytics, the Bovim Model is an AI-enabled solution that helps organizations pinpoint experience problems based on 1700 variables.

The Tourism, Travel and Transportation industry and the Financial Services industry are at the forefront of experience management.

New Alchemists Sabine Schmidt and Charles Cinert share their journey to build experience management into their respective organizations.

Sabine explains how the bank managed to create new XLAs (Experience Level Agreements) with their service provider IBM. Charles shares some his own story with sub-optimal experience, and how he dealt with it?

Tune in to understand , If a company decides to move from service to experience management, what are the real challenges?

Industry experts discuss HappySignals’ 2020 final Happiness survey. If you are investing in service management, find out whether portals are a lost cause? You might be surprised to learn why internal service desks often outperform external service desks. Isn’t it why you think? Another surprise in the report: Time to give up on penalties within service contracts? This and so much more in this informative interview. The big takeaway is that experience management is very different from service management and leadership matters.