Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.
Therefore, it’s important that Deskless and frontline workers are well informed about the product or service and extremely cordial and responsive to customer needs.
Deskless workers need to deliver service that is not only top-notch but also gives customers a sense of importance and is personalized to match each one’s unique tastes. This is a rather tough nut to crack.
Read more at CustomerThink.com