Businesses Benefit When IT is An Equal Partner to Improve Experience
“Siloing IT can lead to siloed solutions for your business. Instead, your IT department should be empowered to holistically examine every step of the process of employee and customer interactions to come up with the best tools to help things run smoothly.” Read More at thinkhdi.com.
IT’s Role in Employee Experience
“Employees’ technology expectations are driven by their life outside of work. These expectations have changed with each generation based on the impact of technology in their daily lives. All generations in the workplace expect technology to seamlessly improve and facilitate the way they work. The youngest generation in the workplace, Gen Z—which is comprised of […]
How to Resolve? Making Things Better.
“Many people reading this article may have spent days of their lives using various combinations of impact and urgency to define and tweak incident and request prioritiesand the targets/limits around them. The outcome of these activities may be agreements like this basic example “time to restore” for different incident priorities.” Read More at Linkedin.
Personalization Is Dead, Long Live Personalization
“In our pursuit of customers through personalization, we broke all kinds of social contracts — which had the opposite of its intended effect. Welcome to the era of partnership-based personalization.” Read More at zdnet.com
The Magic of Bringing XLAs and SLA Together
Learn how to improve the IT outsourcing experience. Download this Whitepaper.
How long to resolve?
Ultimately, this is not about making the numbers it’s about making life better for employees. Let’s focus more on the employee experience, strip back the measurements and reports to what’s really important and make a difference for employees (our colleagues!). Read more at LinkedIn.