The Climb Episode 1: CIO Perspective on Experience Management
Executive Roundtable discussion between David Vidoni, VP of Information Technology, Pegasystems; Dwayne Parro, CIO Modern Technology Solutions, Charles CInert, Vice President Global Service Operations and Customer Success, Sabre Corporation; Mark Blanke, Chairman The CIO Initiative and CEO Owlpoint.
07/06/2021 @ 04:47
Mark Blanke says it: we need to change behavior.
Dwayne Paro says it: we need to embed it in our culture.
Ofcourse we probably all agree with such statements. The next question is: how to realize a change in behavior and culture?