{"id":997,"date":"2021-08-11T14:28:54","date_gmt":"2021-08-11T18:28:54","guid":{"rendered":"https:\/\/xla.tv\/?p=997"},"modified":"2021-08-11T14:29:51","modified_gmt":"2021-08-11T18:29:51","slug":"what-brands-can-learn-from-delta-air-lines-on-driving-cx-excellence-2","status":"publish","type":"post","link":"https:\/\/xla.tv\/what-brands-can-learn-from-delta-air-lines-on-driving-cx-excellence-2\/","title":{"rendered":"What Brands Can Learn From Delta Air Lines on Driving CX Excellence"},"content":{"rendered":"

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\u00a0<\/p>\n

“With technology democratizing most markets and placing any company\u2019s competitors just a click away, ensuring your hard-won customers stay onside involves a lot more than offering a product or service at the right price. Building brand awareness and then presenting top-rate customer experiences is a multifaceted process.<\/p>\n

In our last article<\/a> in this series looking at the many forms customer experience (CX) can take, we looked at empathy building between organization and end-user. This article looks at how building support and real-time data feeds for customer-facing staff can create outstanding CX.”<\/p>\n

Read More at techwireasia.com.<\/a><\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

“With technology democratizing most markets and placing any company\u2019s competitors just a click away, ensuring your hard-won customers stay onside involves a lot more than offering a product or service at the right price. Building brand awareness and then presenting top-rate customer experiences is a multifaceted process.”<\/p>\n

Read More at techwireasia.com.<\/p>\n","protected":false},"author":4,"featured_media":966,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"yoast_head":"\nWhat Brands Can Learn From Delta Air Lines on Driving CX Excellence - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/what-brands-can-learn-from-delta-air-lines-on-driving-cx-excellence-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Brands Can Learn From Delta Air Lines on Driving CX Excellence - XLA.TV\" \/>\n<meta property=\"og:description\" content=\""With technology democratizing most markets and placing any company\u2019s competitors just a click away, ensuring your hard-won customers stay onside involves a lot more than offering a product or service at the right price. 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Building brand awareness and then presenting top-rate customer experiences is a multifaceted process.<\/p> <p>In our <a href=\"https:\/\/techwireasia.com\/2021\/06\/empathy-customer-experience-journey-cx-best-brand-empathetic-stakeholders\/\">last article<\/a> in this series looking at the many forms customer experience (CX) can take, we looked at empathy building between organization and end-user. This article looks at how building support and real-time data feeds for customer-facing staff can create outstanding CX.\"<\/p> <p>Read More at <a href=\"https:\/\/techwireasia.com\/2021\/07\/cx-customer-experience-metrics-software-delta-airlines-case-studies-review\/\">techwireasia.com.<\/a><\/p>","_links":{"self":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/997"}],"collection":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/comments?post=997"}],"version-history":[{"count":0,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/997\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media\/966"}],"wp:attachment":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media?parent=997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/categories?post=997"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/tags?post=997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}