{"id":976,"date":"2021-08-09T12:54:12","date_gmt":"2021-08-09T16:54:12","guid":{"rendered":"https:\/\/xla.tv\/?p=976"},"modified":"2021-08-09T12:57:57","modified_gmt":"2021-08-09T16:57:57","slug":"experience-management-in-it-service-management","status":"publish","type":"post","link":"https:\/\/xla.tv\/experience-management-in-it-service-management\/","title":{"rendered":"Experience Management in IT Service Management"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-976\" data-postid=\"976\" class=\"themify_builder_content themify_builder_content-976 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_6ln6116 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_sq4z117 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_y591786   image-top tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    <img decoding=\"async\" loading=\"lazy\" width=\"805\" height=\"527\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-2.jpg\" class=\"wp-post-image wp-image-981\" title=\"Fotosearch_k15861187-805x527\" alt=\"Fotosearch_k15861187-805x527\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-2.jpg 805w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-2-300x196.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-2-768x503.jpg 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/>\t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<\/div>\n<!-- \/module image -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_9cjs376 tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_tcn6377 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_pc60840   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>&#8220;Imagine investing in a new brick-and-mortar store, staffing it fully, ordering inventory and everything needed to provide services. Now imagine that you did all this without ever seeking to understand whether your potential customers want or need the service at that location or at the listed price. \u00a0This sounds ludicrous but this is normal practice in the world of Information Technology.<\/p>\n<p>Understanding the customer\u2019s wants and needs is the proper starting place for such a decision. Even while the consumer world is focusing on the customer\u2019s satisfaction and experience, this concept is only now starting to penetrate IT. Our consumers increasingly have a choice in the services they use, and the way they feel when they consume these services dictates their future spending. Welcome to the world of <a href=\"https:\/\/www.owlpoint.com\/services\/experience-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">experience management<\/a>.&#8221;<\/p>\n<p>Read More at <a href=\"https:\/\/www.owlpoint.com\/experience-management-and-it\/\">owlpoint.com.<\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content-->\n\n\n<p><\/p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":4,"featured_media":979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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