{"id":867,"date":"2021-07-06T15:58:17","date_gmt":"2021-07-06T19:58:17","guid":{"rendered":"https:\/\/xla.tv\/?p=867"},"modified":"2021-07-29T15:12:41","modified_gmt":"2021-07-29T19:12:41","slug":"top-tips-on-how-to-merge-customer-and-employee-xperience","status":"publish","type":"post","link":"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/","title":{"rendered":"Top Tips on How to Merge Customer And Employee Xperience"},"content":{"rendered":"

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“Over the past few years, there’s been an upward trend for ‘want’ versus ‘need’ spending form Australian consumers. Fort businesses, this has meant the quality customer experience has begun to play a critical role in an organization’s success or failure. Traditionally, CX and EX have been looked at as separate functions of a business but now, many are realizing they are intrinsically linked and very much reliant on one another – if the business is not performing well on one side, it’s unlikely the other will suffer.”<\/p>\n

Read More at bit.au.com.<\/a><\/p> <\/div>\n<\/div>\n\t <\/div>\n\t \t<\/div>\n\t\t <\/div>\n\t \n\t<\/div>\n\t\n\t<\/div>\n\n\n\n

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“Over the past few years, there’s been an upward trend for ‘want’ versus ‘need’ spending form Australian consumers. Fort businesses, this has meant the quality customer experience has begun to play a critical role in an organization’s success or failure. Traditionally, CX and EX have been looked at as separate functions of a business but now, many are realizing they are intrinsically linked and very much reliant on one another – if the business is not performing well on one side, it’s unlikely the other will suffer.”<\/p>\n

Read More at bit.au.com.<\/p>\n","protected":false},"author":4,"featured_media":869,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"yoast_head":"\nTop Tips on How to Merge Customer And Employee Xperience - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Tips on How to Merge Customer And Employee Xperience - XLA.TV\" \/>\n<meta property=\"og:description\" content=\""Over the past few years, there's been an upward trend for 'want' versus 'need' spending form Australian consumers. 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Read More at bit.au.com.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/\" \/>\n<meta property=\"og:site_name\" content=\"XLA.TV\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-06T19:58:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-29T19:12:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/0_0_480_1_70__Features_ux_and_ex_freshworks.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"480\" \/>\n\t<meta property=\"og:image:height\" content=\"320\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Emily Hernandez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emily Hernandez\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/\",\"url\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/\",\"name\":\"Top Tips on How to Merge Customer And Employee Xperience - XLA.TV\",\"isPartOf\":{\"@id\":\"https:\/\/xla.tv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/0_0_480_1_70__Features_ux_and_ex_freshworks.jpg\",\"datePublished\":\"2021-07-06T19:58:17+00:00\",\"dateModified\":\"2021-07-29T19:12:41+00:00\",\"author\":{\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/ed8b10709400aa378166143b6eaf8a42\"},\"breadcrumb\":{\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/#primaryimage\",\"url\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/0_0_480_1_70__Features_ux_and_ex_freshworks.jpg\",\"contentUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/0_0_480_1_70__Features_ux_and_ex_freshworks.jpg\",\"width\":480,\"height\":320},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/xla.tv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Top Tips on How to Merge Customer And Employee Xperience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/xla.tv\/#website\",\"url\":\"https:\/\/xla.tv\/\",\"name\":\"XLA.TV\",\"description\":\"Art and Science of Human Experience\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/xla.tv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/ed8b10709400aa378166143b6eaf8a42\",\"name\":\"Emily Hernandez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1e35198d277e26e7aff243e905dabede?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1e35198d277e26e7aff243e905dabede?s=96&d=mm&r=g\",\"caption\":\"Emily Hernandez\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Top Tips on How to Merge Customer And Employee Xperience - XLA.TV","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/xla.tv\/top-tips-on-how-to-merge-customer-and-employee-xperience\/","og_locale":"en_GB","og_type":"article","og_title":"Top Tips on How to Merge Customer And Employee Xperience - XLA.TV","og_description":"\"Over the past few years, there's been an upward trend for 'want' versus 'need' spending form Australian consumers. 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Fort businesses, this has meant the quality customer experience has begun to play a critical role in an organization's success or failure. Traditionally, CX and EX have been looked at as separate functions of a business but now, many are realizing they are intrinsically linked and very much reliant on one another - if the business is not performing well on one side, it's unlikely the other will suffer.\"<\/p> <p>Read More at <a href=\"https:\/\/www.bit.com.au\/guide\/top-tips-on-how-to-merge-customer-and-employee-experience-566945\">bit.au.com.<\/a><\/p>","_links":{"self":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/867"}],"collection":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/comments?post=867"}],"version-history":[{"count":0,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/867\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media\/869"}],"wp:attachment":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media?parent=867"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/categories?post=867"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/tags?post=867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}