{"id":797,"date":"2021-06-11T16:26:32","date_gmt":"2021-06-11T20:26:32","guid":{"rendered":"https:\/\/xla.tv\/?p=797"},"modified":"2021-11-08T18:41:00","modified_gmt":"2021-11-08T23:41:00","slug":"the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation","status":"publish","type":"post","link":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/","title":{"rendered":"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-797\" data-postid=\"797\" class=\"themify_builder_content themify_builder_content-797 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_h1c5612 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_nj3v615 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_mqq6313   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p><center><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/player.vimeo.com\/video\/560084718\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><\/p>\n    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>The Tourism, Travel and Transportation industry and the Financial Services industry are at the forefront of experience management.<\/p>\n<p>New Alchemists Sabine Schmidt and Charles Cinert share their journey to build experience management into their respective organizations.<\/p>\n<p>Sabine explains how the bank managed to create new XLAs (Experience Level Agreements) with their service provider IBM. Charles shares some his own story with sub-optimal experience, and how he dealt with it? <\/p>\n<p>Tune in to understand , If a company decides to move from service to experience management, what are the real challenges?<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":1305,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV\" \/>\n<meta property=\"og:description\" content=\"The Tourism, Travel and Transportation industry and the Financial Services industry are at the forefront of experience management. New Alchemists Sabine Schmidt and Charles Cinert share their journey to build experience management into their respective organizations. Sabine explains how the bank managed to create new XLAs (Experience Level Agreements) with their service provider IBM. Charles shares some his own story with sub-optimal experience, and how he dealt with it?  Tune in to understand , If a company decides to move from service to experience management, what are the real challenges?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\" \/>\n<meta property=\"og:site_name\" content=\"XLA.TV\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-11T20:26:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-08T23:41:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\",\"url\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\",\"name\":\"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV\",\"isPartOf\":{\"@id\":\"https:\/\/xla.tv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png\",\"datePublished\":\"2021-06-11T20:26:32+00:00\",\"dateModified\":\"2021-11-08T23:41:00+00:00\",\"author\":{\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238\"},\"breadcrumb\":{\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage\",\"url\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png\",\"contentUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/xla.tv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/xla.tv\/#website\",\"url\":\"https:\/\/xla.tv\/\",\"name\":\"XLA.TV\",\"description\":\"Art and Science of Human Experience\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/xla.tv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238\",\"name\":\"Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g\",\"caption\":\"Admin\"},\"sameAs\":[\"https:\/\/xla.tv\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/","og_locale":"en_GB","og_type":"article","og_title":"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV","og_description":"The Tourism, Travel and Transportation industry and the Financial Services industry are at the forefront of experience management. New Alchemists Sabine Schmidt and Charles Cinert share their journey to build experience management into their respective organizations. Sabine explains how the bank managed to create new XLAs (Experience Level Agreements) with their service provider IBM. Charles shares some his own story with sub-optimal experience, and how he dealt with it?  Tune in to understand , If a company decides to move from service to experience management, what are the real challenges?","og_url":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/","og_site_name":"XLA.TV","article_published_time":"2021-06-11T20:26:32+00:00","article_modified_time":"2021-11-08T23:41:00+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png","type":"image\/png"}],"author":"Admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Admin"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/","url":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/","name":"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation - XLA.TV","isPartOf":{"@id":"https:\/\/xla.tv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage"},"image":{"@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage"},"thumbnailUrl":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png","datePublished":"2021-06-11T20:26:32+00:00","dateModified":"2021-11-08T23:41:00+00:00","author":{"@id":"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238"},"breadcrumb":{"@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#primaryimage","url":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png","contentUrl":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/xla.tv\/"},{"@type":"ListItem","position":2,"name":"Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation"}]},{"@type":"WebSite","@id":"https:\/\/xla.tv\/#website","url":"https:\/\/xla.tv\/","name":"XLA.TV","description":"Art and Science of Human Experience","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/xla.tv\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238","name":"Admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xla.tv\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g","caption":"Admin"},"sameAs":["https:\/\/xla.tv"]}]}},"builder_content":"<p><center><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/player.vimeo.com\/video\/560084718\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><\/p>","_links":{"self":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/797"}],"collection":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":1,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/797\/revisions"}],"predecessor-version":[{"id":1319,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/797\/revisions\/1319"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media\/1305"}],"wp:attachment":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media?parent=797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/categories?post=797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/tags?post=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}