{"id":725,"date":"2021-06-01T12:14:46","date_gmt":"2021-06-01T16:14:46","guid":{"rendered":"https:\/\/xla.tv\/?p=725"},"modified":"2021-06-01T12:14:47","modified_gmt":"2021-06-01T16:14:47","slug":"personalization-is-dead-long-live-personalization","status":"publish","type":"post","link":"https:\/\/xla.tv\/personalization-is-dead-long-live-personalization\/","title":{"rendered":"Personalization Is Dead, Long Live Personalization"},"content":{"rendered":"\n
“In our pursuit of customers through personalization, we broke all kinds of social contracts — which had the opposite of its intended effect. Welcome to the era of partnership-based personalization.”<\/span><\/p>\n