{"id":659,"date":"2021-05-30T17:04:53","date_gmt":"2021-05-30T21:04:53","guid":{"rendered":"https:\/\/xla.tv\/?p=659"},"modified":"2021-05-30T17:05:34","modified_gmt":"2021-05-30T21:05:34","slug":"how-to-enhance-customer-experience-through-deskless-workers","status":"publish","type":"post","link":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/","title":{"rendered":"How to Enhance Customer Experience through Deskless Workers"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-659\" data-postid=\"659\" class=\"themify_builder_content themify_builder_content-659 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_9iv4904 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_1n9v906 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_aio546   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <blockquote><p>Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.<\/p><p>Therefore, it\u2019s important that Deskless and frontline workers are well informed about the product or service and extremely cordial and responsive to customer needs.<\/p><p>Deskless workers need to deliver service that is not only top-notch but also gives customers a sense of importance and is personalized to match each one\u2019s unique tastes. This is a rather tough nut to crack.<\/p><\/blockquote><p>Read more at <a href=\"https:\/\/customerthink.com\/how-to-enhance-customer-experience-through-deskless-workers\/\" target=\"_blank\" rel=\"noopener\">CustomerThink.com<\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.Therefore, it\u2019s important that Deskless and frontline workers are well informed about the product [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Enhance Customer Experience through Deskless Workers - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Enhance Customer Experience through Deskless Workers - XLA.TV\" \/>\n<meta property=\"og:description\" content=\"Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.Therefore, it\u2019s important that Deskless and frontline workers are well informed about the product [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/\" \/>\n<meta property=\"og:site_name\" content=\"XLA.TV\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-30T21:04:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-30T21:05:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1296\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/\",\"url\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/\",\"name\":\"How to Enhance Customer Experience through Deskless Workers - XLA.TV\",\"isPartOf\":{\"@id\":\"https:\/\/xla.tv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg\",\"datePublished\":\"2021-05-30T21:04:53+00:00\",\"dateModified\":\"2021-05-30T21:05:34+00:00\",\"author\":{\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238\"},\"breadcrumb\":{\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage\",\"url\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg\",\"contentUrl\":\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg\",\"width\":1920,\"height\":1296},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/xla.tv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Enhance Customer Experience through Deskless Workers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/xla.tv\/#website\",\"url\":\"https:\/\/xla.tv\/\",\"name\":\"XLA.TV\",\"description\":\"Art and Science of Human Experience\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/xla.tv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238\",\"name\":\"Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/xla.tv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g\",\"caption\":\"Admin\"},\"sameAs\":[\"https:\/\/xla.tv\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Enhance Customer Experience through Deskless Workers - XLA.TV","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/","og_locale":"en_GB","og_type":"article","og_title":"How to Enhance Customer Experience through Deskless Workers - XLA.TV","og_description":"Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.Therefore, it\u2019s important that Deskless and frontline workers are well informed about the product [&hellip;]","og_url":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/","og_site_name":"XLA.TV","article_published_time":"2021-05-30T21:04:53+00:00","article_modified_time":"2021-05-30T21:05:34+00:00","og_image":[{"width":1920,"height":1296,"url":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg","type":"image\/jpeg"}],"author":"Admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Admin"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/","url":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/","name":"How to Enhance Customer Experience through Deskless Workers - XLA.TV","isPartOf":{"@id":"https:\/\/xla.tv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage"},"image":{"@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage"},"thumbnailUrl":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg","datePublished":"2021-05-30T21:04:53+00:00","dateModified":"2021-05-30T21:05:34+00:00","author":{"@id":"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238"},"breadcrumb":{"@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#primaryimage","url":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg","contentUrl":"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/Deskless-Workers.jpg","width":1920,"height":1296},{"@type":"BreadcrumbList","@id":"https:\/\/xla.tv\/how-to-enhance-customer-experience-through-deskless-workers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/xla.tv\/"},{"@type":"ListItem","position":2,"name":"How to Enhance Customer Experience through Deskless Workers"}]},{"@type":"WebSite","@id":"https:\/\/xla.tv\/#website","url":"https:\/\/xla.tv\/","name":"XLA.TV","description":"Art and Science of Human Experience","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/xla.tv\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/xla.tv\/#\/schema\/person\/d74ea47dea606649dcffdd5250983238","name":"Admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xla.tv\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9b85a44a6c093d32e40fad6bb8e30f39?s=96&d=mm&r=g","caption":"Admin"},"sameAs":["https:\/\/xla.tv"]}]}},"builder_content":"<blockquote><p>Deskless workers and frontline workers are the faces of a business. As a result, they are the deciding factor in how customers perceive your brand. This stage of customer service is crucial in establishing a high quality of CX at your business.<\/p><p>Therefore, it\u2019s important that Deskless and frontline workers are well informed about the product or service and extremely cordial and responsive to customer needs.<\/p><p>Deskless workers need to deliver service that is not only top-notch but also gives customers a sense of importance and is personalized to match each one\u2019s unique tastes. This is a rather tough nut to crack.<\/p><\/blockquote><p>Read more at <a href=\"https:\/\/customerthink.com\/how-to-enhance-customer-experience-through-deskless-workers\/\" target=\"_blank\" rel=\"noopener\">CustomerThink.com<\/a><\/p>","_links":{"self":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/659"}],"collection":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/comments?post=659"}],"version-history":[{"count":0,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/posts\/659\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media\/660"}],"wp:attachment":[{"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/media?parent=659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/categories?post=659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xla.tv\/wp-json\/wp\/v2\/tags?post=659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}