{"id":462,"date":"2021-05-05T16:17:47","date_gmt":"2021-05-05T20:17:47","guid":{"rendered":"https:\/\/xla.tv\/?p=462"},"modified":"2022-01-10T16:06:25","modified_gmt":"2022-01-10T21:06:25","slug":"two-amazing-things-happen-when-you-measure-experience","status":"publish","type":"post","link":"https:\/\/xla.tv\/two-amazing-things-happen-when-you-measure-experience\/","title":{"rendered":"Digital Deep Dive Ep 20- Two Amazing Things Happen When You Measure Experience!"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-462\" data-postid=\"462\" class=\"themify_builder_content themify_builder_content-462 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ix4j132 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_f8r3132 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_gijy836   image-top tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    <img decoding=\"async\" loading=\"lazy\" width=\"1050\" height=\"490\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/20.jpeg\" class=\"wp-post-image wp-image-1504\" title=\"20\" alt=\"20\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/20.jpeg 1050w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/20-300x140.jpeg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/20-1024x478.jpeg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/20-768x358.jpeg 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/>\t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_vlne875   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>\u00a0<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed-podcast\/episode\/6LaKv3bsYUJt1XOiZrdMKP\" width=\"100%\" height=\"232\" frameborder=\"0\"><\/iframe><\/p>\n<p>\u00a0<\/p>\n<p>What happens when you measure the experience of your employees and your customers? This is the 3rd in the series of episodes dedicated to understanding end user experience. In this podcast, Alan Nance (CEO and co-founder of CitrusCollab) shares some powerful examples from enterprises who have benefited from measuring experience &#8211; going beyond SLAs to true XLAs that enable powerful engagement.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>What happens when you measure the experience of your employees and your customers? This is the 3rd in the series of episodes dedicated to understanding end user experience. In this podcast, Alan Nance (CEO and co-founder of CitrusCollab) shares some powerful examples from enterprises who have benefited from measuring experience &#8211; going beyond SLAs to true XLAs that enable powerful engagement.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":1504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Deep Dive Ep 20- Two Amazing Things Happen When You Measure Experience! - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/two-amazing-things-happen-when-you-measure-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Deep Dive Ep 20- Two Amazing Things Happen When You Measure Experience! - XLA.TV\" \/>\n<meta property=\"og:description\" content=\"What happens when you measure the experience of your employees and your customers? 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