{"id":1510,"date":"2022-01-24T16:15:48","date_gmt":"2022-01-24T21:15:48","guid":{"rendered":"https:\/\/xla.tv\/?p=1510"},"modified":"2022-01-24T16:15:51","modified_gmt":"2022-01-24T21:15:51","slug":"digital-workplace-deep-dive-ep-29-happy-workers-happy-customers-4-tips-to-make-it-happen","status":"publish","type":"post","link":"https:\/\/xla.tv\/digital-workplace-deep-dive-ep-29-happy-workers-happy-customers-4-tips-to-make-it-happen\/","title":{"rendered":"Digital Workplace Deep Dive Ep. 29- Happy Workers = Happy Customers? 4 Tips to Make it Happen"},"content":{"rendered":"<p><\/p>\n\n<!--themify_builder_content-->\n<div id=\"themify_builder_content-1510\" data-postid=\"1510\" class=\"themify_builder_content themify_builder_content-1510 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_fk7b799 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_yae8802 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_ktkk360   image-top tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    <img decoding=\"async\" loading=\"lazy\" width=\"1050\" height=\"490\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/PodcastImage-1267214151.jpg\" class=\"wp-post-image wp-image-1512\" title=\"PodcastImage-1267214151\" alt=\"PodcastImage-1267214151\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/PodcastImage-1267214151.jpg 1050w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/PodcastImage-1267214151-300x140.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/PodcastImage-1267214151-1024x478.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/PodcastImage-1267214151-768x358.jpg 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/>\t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<\/div>\n<!-- \/module image -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3piv354 tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_g3xy355 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ep5k339   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>\n<iframe loading=\"lazy\" title=\"Spotify Embed: 29 \u2013 Happy Workers = Happy Customers? 4 Expert Tips to Make it Happen\" width=\"100%\" height=\"152\" style=\"[object Object]\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" src=\"https:\/\/open.spotify.com\/embed\/episode\/5mnSuOxiXhOaIymGGuYt9e?si=-RymwW2eT1eelCU4clXCUQ&utm_source=oembed\"><\/iframe>\n<\/p>\n<p class=\"w_Xs9cRXMwmQHw8BpiID\">It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on customer experience and host of The Agile World podcast, Greg Kihlstr\u00f6m, shares practical tips from the 180 experts whom he\u2019s interviewed in his podcast. For our interview, Greg has narrowed down that list of 180 experts to the four best stories that can help us quickly refine our customer experience strategy today.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on customer experience and host of The Agile World podcast, Greg Kihlstr\u00f6m, shares practical tips from the 180 experts whom he\u2019s interviewed in his podcast. For our interview, Greg has narrowed down that list of 180 experts to the four best stories that can help us quickly refine our customer experience strategy today.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":4,"featured_media":1512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Workplace Deep Dive Ep. 29- Happy Workers = Happy Customers? 4 Tips to Make it Happen - XLA.TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xla.tv\/digital-workplace-deep-dive-ep-29-happy-workers-happy-customers-4-tips-to-make-it-happen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Workplace Deep Dive Ep. 29- Happy Workers = Happy Customers? 4 Tips to Make it Happen - XLA.TV\" \/>\n<meta property=\"og:description\" content=\"It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). 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