{"id":1470,"date":"2022-01-03T15:16:34","date_gmt":"2022-01-03T20:16:34","guid":{"rendered":"https:\/\/xla.tv\/?p=1470"},"modified":"2022-01-10T15:54:56","modified_gmt":"2022-01-10T20:54:56","slug":"avoid-these-4-xla-mistakes-please","status":"publish","type":"post","link":"https:\/\/xla.tv\/avoid-these-4-xla-mistakes-please\/","title":{"rendered":"Digital Workplace Deep Dive Ep. 26- Avoid These 4 XLA Mistakes. Please!"},"content":{"rendered":"<p><\/p>\n\n<!--themify_builder_content-->\n<div id=\"themify_builder_content-1470\" data-postid=\"1470\" class=\"themify_builder_content themify_builder_content-1470 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_fk7b799 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_yae8802 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module image -->\n<div  class=\"module module-image tb_ktkk360   image-top tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n\t\t    <img decoding=\"async\" loading=\"lazy\" width=\"1050\" height=\"490\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/26.jpeg\" class=\"wp-post-image wp-image-1472\" title=\"26\" alt=\"26\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/26.jpeg 1050w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/26-300x140.jpeg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/26-1024x478.jpeg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2022\/01\/26-768x358.jpeg 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/>\t\n\t\t<\/div>\n\t<!-- \/image-wrap -->\n    \n    \t<\/div>\n<!-- \/module image -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t\t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3piv354 tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_g3xy355 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t    <!-- module text -->\n<div  class=\"module module-text tb_ep5k339   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <p>\n<iframe loading=\"lazy\" title=\"Spotify Embed: 26 \u2013 Ouch! Avoid These 4 XLA Mistakes. Please!\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" src=\"https:\/\/open.spotify.com\/embed\/episode\/52Vvq7IsGDsIvaHCWKcxlc?si=2Uwd5d0LTO2SwFinWKJptQ&utm_source=oembed\"><\/iframe>\n<\/p>\n<p class=\"w_Xs9cRXMwmQHw8BpiID\">Part 2 of our series on XLAs reveals 4 mistakes that enterprises make in rolling out an experience management program. Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes \u2013 and how to avoid them. Do you see any of these mistakes in your organization?<\/p>\n<ol class=\"ZbLneLRe2x_OBOYZMX3M\">\n<li class=\"rjdQaIDkSgcGmxkdI2vU w_Xs9cRXMwmQHw8BpiID\">KPIs that have nothing to do with experience.<\/li>\n<li class=\"rjdQaIDkSgcGmxkdI2vU w_Xs9cRXMwmQHw8BpiID\">Mismatched expectations about what an experience management tool can\/cannot do.<\/li>\n<li class=\"rjdQaIDkSgcGmxkdI2vU w_Xs9cRXMwmQHw8BpiID\">Using surveys the wrong way.<\/li>\n<li class=\"rjdQaIDkSgcGmxkdI2vU w_Xs9cRXMwmQHw8BpiID\">Not making the right organizational changes and\/or not having the right level of senior leadership involved.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p class=\"w_Xs9cRXMwmQHw8BpiID\">To find out more about how to have a successful rollout of an experience management program that may include XLAs, please see Neil\u2019s additional suggestions and tips at\u00a0<a draggable=\"false\" href=\"https:\/\/www.brighthorse.co.uk\/\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/www.brighthorse.co.uk<\/a>. For more information on how digital workplace transformation is having a real impact on enterprises of all types around the world, please visit\u00a0<a draggable=\"false\" href=\"https:\/\/www.unisys.com\/digitalworkplace\" target=\"_blank\" rel=\"noopener nofollow\">www.unisys.com\/digitalworkplace<\/a>.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Part 2 of our series on XLAs reveals 4 mistakes that enterprises make in rolling out an experience management program. Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes \u2013 and how to avoid them. Do you see any of these mistakes in your organization?<\/p>\n<p>KPIs that have nothing to do with experience.<br \/>\nMismatched expectations about what an experience management tool can\/cannot do.<br \/>\nUsing surveys the wrong way.<br \/>\nNot making the right organizational changes and\/or not having the right level of senior leadership involved.<br \/>\n<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":4,"featured_media":1472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Workplace Deep Dive Ep. 26- Avoid These 4 XLA Mistakes. 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Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes \u2013 and how to avoid them. Do you see any of these mistakes in your organization?<\/p> <ol> <li>KPIs that have nothing to do with experience.<\/li> <li>Mismatched expectations about what an experience management tool can\/cannot do.<\/li> <li>Using surveys the wrong way.<\/li> <li>Not making the right organizational changes and\/or not having the right level of senior leadership involved.<\/li> <\/ol> <p>\u00a0<\/p> <p>To find out more about how to have a successful rollout of an experience management program that may include XLAs, please see Neil\u2019s additional suggestions and tips at\u00a0<a draggable=\"false\" href=\"https:\/\/www.brighthorse.co.uk\/\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/www.brighthorse.co.uk<\/a>. 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