{"id":364,"date":"2021-04-26T16:09:40","date_gmt":"2021-04-26T20:09:40","guid":{"rendered":"https:\/\/xla.tv\/?page_id=364"},"modified":"2021-05-25T22:48:35","modified_gmt":"2021-05-26T02:48:35","slug":"the-new-alchemists","status":"publish","type":"page","link":"https:\/\/xla.tv\/the-new-alchemists\/","title":{"rendered":"The New Alchemists"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-364\" data-postid=\"364\" class=\"themify_builder_content themify_builder_content-364 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_ty3k16 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_ex2a17 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t        <!-- module post -->\n    <div  class=\"module module-post tb_d7ua961 \">\n                <div  class=\"builder-posts-wrap loops-wrapper grid2 masonry classic tf_rel tf_clear tf_clearfix\" data-lazy=\"1\">\n            <article id=\"post-1479\" class=\"post tf_clearfix post-1479 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-eight-nate-brown-and-rae-ann-bruno\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1.png\" class=\"wp-post-image wp-image-1307\" title=\"episode 8\" alt=\"episode 8\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/episode-8-1-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2022-01-07\">\n\t\t\t\t\t<span class=\"year\">07\/01\/2022<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-eight-nate-brown-and-rae-ann-bruno\/\">The New Alchemists Episode Eight: Nate Brown and Rae Ann Bruno<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>In this episode of the New Alchemists, Rae Ann Bruno interviews Nate Brown, Chief Experience Officer for Officium Labs. The two have a dynamic and thoughtful discussion on Employee Experience.  <\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-1362\" class=\"post tf_clearfix post-1362 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-nine-xla-and-uc\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc.png\" class=\"wp-post-image wp-image-1365\" title=\"xla and uc\" alt=\"xla and uc\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/11\/xla-and-uc-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-11-24\">\n\t\t\t\t\t<span class=\"year\">24\/11\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-nine-xla-and-uc\/\">The New Alchemists Episode Nine: XLA and UC<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>In this Episode of the New Alchemists, Suresh GP and Alan Shen of Unisys discuss the amalgamation of United Communications and XLAs and how they both relate to employee productivity in the remote world of today.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-1102\" class=\"post tf_clearfix post-1102 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-seven-implementing-xla-at-reckitt\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven.png\" class=\"wp-post-image wp-image-1310\" title=\"Episode seven\" alt=\"Episode seven\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/09\/Episode-seven-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-09-23\">\n\t\t\t\t\t<span class=\"year\">23\/09\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-seven-implementing-xla-at-reckitt\/\">The New Alchemists Episode Seven: Implementing XLA at Reckitt<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Alchemists, Vinod Chilakalapudi and Suresh GP, discuss the former&#8217;s journey in starting Reckitt and the implementation of XLAs.<br \/>\n<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-1063\" class=\"post tf_clearfix post-1063 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-six-rise-of-xla-in-dws-asiapac\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six.png\" class=\"wp-post-image wp-image-1300\" title=\"Copy of Episode six\" alt=\"Copy of Episode six\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Copy-of-Episode-six-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-08-30\">\n\t\t\t\t\t<span class=\"year\">30\/08\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-six-rise-of-xla-in-dws-asiapac\/\">The New Alchemists Episode Six: Rise of XLA in DWS AsiaPac<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>New Alchemists Leon Sayers and Suresh GP discuss the evolution of the workplace in the Asia Pacific region.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-1011\" class=\"post tf_clearfix post-1011 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/div-stylepadding56-25-0-0-0positionrelativeiframe-srchttps-player-vimeo-com-video-588980294badge0ampautopause0ampplayer_id0ampapp_id58479amph58de656774-frameborder0-allowautoplay-fullscreen-picture-in\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five.png\" class=\"wp-post-image wp-image-1303\" title=\"Episode five\" alt=\"Episode five\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/Episode-five-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-08-18\">\n\t\t\t\t\t<span class=\"year\">18\/08\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/div-stylepadding56-25-0-0-0positionrelativeiframe-srchttps-player-vimeo-com-video-588980294badge0ampautopause0ampplayer_id0ampapp_id58479amph58de656774-frameborder0-allowautoplay-fullscreen-picture-in\/\">The New Alchemists Episode Five: Defining the Relationship Between Employees and IT<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Three New Alchemists, all from different professional backgrounds, come together to discuss the intersection of IT and Employee Experience in today&#8217;s working world. Watch Rae Ann Bruno, Bill Barrett, and Ben Brennan bring their unique perspectives together to conduct an in-depth, thought-provoking conversation about how Experience and IT come together in unexpected ways.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-984\" class=\"post tf_clearfix post-984 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-four-h1-21-happy-signals-experience-benchmark-roundtable\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4.png\" class=\"wp-post-image wp-image-1316\" title=\"New alchemists episode 4\" alt=\"New alchemists episode 4\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/New-alchemists-episode-4-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-08-10\">\n\t\t\t\t\t<span class=\"year\">10\/08\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-new-alchemists-episode-four-h1-21-happy-signals-experience-benchmark-roundtable\/\">The New Alchemists Episode Four: H1 21 Happy Signals Experience Benchmark Roundtable<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>XLA.TV host Weston Morris discusses with New Alchemists Laura Ayres, Sami Kallio and Greg Sanker The Happiness Score\u2122 Report H1\/2021. The report reveals the state of Enterprise IT Experience and informs us of the opinions of nearly 1 million digital employees gathered during the first six months of 2021. Watch this enlightening discussion to learn what made Enterprise IT end-users happy or not during the pandemic \u2013 and what we learn from that as we move to a hybrid office environment.<br \/>\n<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-883\" class=\"post tf_clearfix post-883 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/bringing-data-technology-and-design-together-for-better-employee-experience\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3.png\" class=\"wp-post-image wp-image-1321\" title=\"New alchemists episode 3\" alt=\"New alchemists episode 3\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/New-alchemists-episode-3-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-07-06\">\n\t\t\t\t\t<span class=\"year\">06\/07\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/bringing-data-technology-and-design-together-for-better-employee-experience\/\">Episode Three: Bringing Data, Technology and Design Together for Better Employee Experience<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>New Alchemists Sasha Wight, arguably the foremost expert on employee experience design in Asia, and Roar Bovim, architect of the Bovim Model, discuss how better insights lead to better design. Within Livingroom Analytics, the Bovim Model is an AI-enabled solution that helps organizations pinpoint experience problems based on 1700 variables.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-797\" class=\"post tf_clearfix post-797 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png\" class=\"wp-post-image wp-image-1305\" title=\"New Alchemists episode two-2\" alt=\"New Alchemists episode two-2\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-two-2-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-06-11\">\n\t\t\t\t\t<span class=\"year\">11\/06\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-real-journey-from-service-to-experience-at-abn-amro-and-sabre-corporation\/\">Episode Two: The Real Journey from Service to Experience at ABN AMRO and Sabre Corporation<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>The Tourism, Travel and Transportation industry and the Financial Services industry are at the forefront of experience management.<\/p>\n<p>New Alchemists Sabine Schmidt and Charles Cinert share their journey to build experience management into their respective organizations.<\/p>\n<p>Sabine explains how the bank managed to create new XLAs (Experience Level Agreements) with their service provider IBM. Charles shares some his own story with sub-optimal experience, and how he dealt with it? <\/p>\n<p>Tune in to understand , If a company decides to move from service to experience management, what are the real challenges?<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-484\" class=\"post tf_clearfix post-484 type-post status-publish format-standard has-post-thumbnail hentry category-the-new-alchemists has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/new-alchemists-ep-01\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1080\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2.png\" class=\"wp-post-image wp-image-1306\" title=\"New Alchemists episode one-2\" alt=\"New Alchemists episode one-2\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2.png 1920w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2-300x169.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2-1024x576.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2-768x432.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/10\/New-Alchemists-episode-one-2-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-05-20\">\n\t\t\t\t\t<span class=\"year\">20\/05\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/new-alchemists-ep-01\/\">The New Alchemists Episode One: Happiness Survey 2020<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Industry experts discuss HappySignals\u2019 2020 final Happiness survey. If you are investing in service management, find out whether portals are a lost cause? You might be surprised to learn why internal service desks often outperform external service desks. Isn\u2019t it why you think? Another surprise in the report: Time to give up on penalties within service contracts? This and so much more in this informative interview. The big takeaway is that experience management is very different from service management and leadership matters.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n    <\/div><!-- .builder-posts-wrap -->\n    <\/div>\n    <!-- \/module post -->\n\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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