{"id":101,"date":"2021-04-04T15:29:50","date_gmt":"2021-04-04T19:29:50","guid":{"rendered":"https:\/\/xla.tv\/?page_id=101"},"modified":"2021-05-25T22:46:43","modified_gmt":"2021-05-26T02:46:43","slug":"experience-perspectives","status":"publish","type":"page","link":"https:\/\/xla.tv\/experience-perspectives\/","title":{"rendered":"Experience Perspectives"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-101\" data-postid=\"101\" class=\"themify_builder_content themify_builder_content-101 themify_builder tf_clear\">\n    \t<!-- module_row -->\n\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3ugt49 tb_first tf_clearfix\">\n\t    \t\t<div class=\"row_inner col_align_top col-count-1 tf_box tf_w tf_rel\">\n\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full first tb_ljft50 tf_box\">\n\t\t\t    \t        <div class=\"tb-column-inner tf_box tf_w\">\n\t\t        <!-- module post -->\n    <div  class=\"module module-post tb_02w9342 \">\n                <div  class=\"builder-posts-wrap loops-wrapper grid2 masonry classic tf_rel tf_clear tf_clearfix\" data-lazy=\"1\">\n            <article id=\"post-976\" class=\"post tf_clearfix post-976 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/experience-management-in-it-service-management\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"805\" height=\"527\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-1.jpg\" class=\"wp-post-image wp-image-979\" title=\"Fotosearch_k15861187-805x527\" alt=\"Fotosearch_k15861187-805x527\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-1.jpg 805w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-1-300x196.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/08\/Fotosearch_k15861187-805x527-1-768x503.jpg 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-08-09\">\n\t\t\t\t\t<span class=\"year\">09\/08\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/experience-management-in-it-service-management\/\">Experience Management in IT Service Management<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-907\" class=\"post tf_clearfix post-907 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/businesses-benefit-when-it-is-an-equal-partner-to-improve-experience\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"2560\" height=\"1708\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-scaled.jpg\" class=\"wp-post-image wp-image-910\" title=\"pexels-fauxels-3184357\" alt=\"pexels-fauxels-3184357\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-scaled.jpg 2560w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-300x200.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-1024x683.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-768x513.jpg 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-1536x1025.jpg 1536w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/pexels-fauxels-3184357-2048x1367.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-07-08\">\n\t\t\t\t\t<span class=\"year\">08\/07\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/businesses-benefit-when-it-is-an-equal-partner-to-improve-experience\/\">Businesses Benefit When IT is An Equal Partner to Improve Experience<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>&#8220;Siloing IT can lead to siloed solutions for your business. Instead, your IT department should be empowered to holistically examine every step of the process of employee and customer interactions to come up with the best tools to help things run smoothly.&#8221; Read More at thinkhdi.com.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-894\" class=\"post tf_clearfix post-894 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/its-role-in-employee-experience\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1080\" height=\"540\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/ITs-Role-in-Employee-Experience.png\" class=\"wp-post-image wp-image-898\" title=\"IT\u2019s Role in Employee Experience\" alt=\"IT\u2019s Role in Employee Experience\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/ITs-Role-in-Employee-Experience.png 1080w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/ITs-Role-in-Employee-Experience-300x150.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/ITs-Role-in-Employee-Experience-1024x512.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/07\/ITs-Role-in-Employee-Experience-768x384.png 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-07-08\">\n\t\t\t\t\t<span class=\"year\">08\/07\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/its-role-in-employee-experience\/\">IT\u2019s Role in Employee Experience<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>&#8220;Employees\u2019 technology expectations are driven by their life outside of work. These expectations have changed with each generation based on the impact of technology in their daily lives. All generations in the workplace expect technology to seamlessly improve and facilitate the way they work. The youngest generation in the workplace, Gen Z\u2014which is comprised of [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-812\" class=\"post tf_clearfix post-812 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/how-to-resolve-making-things-better\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1680\" height=\"772\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM.png\" class=\"wp-post-image wp-image-814\" title=\"Screen Shot 2021-06-14 at 1.38.52 PM\" alt=\"Screen Shot 2021-06-14 at 1.38.52 PM\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM.png 1680w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM-300x138.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM-1024x471.png 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM-768x353.png 768w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-14-at-1.38.52-PM-1536x706.png 1536w\" sizes=\"(max-width: 1680px) 100vw, 1680px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-06-14\">\n\t\t\t\t\t<span class=\"year\">14\/06\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/how-to-resolve-making-things-better\/\">How to Resolve? Making Things Better.<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>&#8220;Many people reading this article may have spent days of their lives using various combinations of impact and urgency to define and tweak incident and request prioritiesand the targets\/limits around them.\u00a0The outcome of these activities may be agreements like this basic example \u201ctime to restore\u201d for different incident priorities.&#8221; Read More at Linkedin.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-725\" class=\"post tf_clearfix post-725 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/personalization-is-dead-long-live-personalization\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1330\" height=\"1027\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla.jpg\" class=\"wp-post-image wp-image-548\" title=\"xla-sla\" alt=\"xla-sla\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla.jpg 1330w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-1024x791-300x231.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-1024x791.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-768x593.jpg 768w\" sizes=\"(max-width: 1330px) 100vw, 1330px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-06-01\">\n\t\t\t\t\t<span class=\"year\">01\/06\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/personalization-is-dead-long-live-personalization\/\">Personalization Is Dead, Long Live Personalization<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>&#8220;In our pursuit of customers through personalization, we broke all kinds of social contracts &#8212; which had the opposite of its intended effect. Welcome to the era of partnership-based personalization.&#8221; Read More at zdnet.com<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-547\" class=\"post tf_clearfix post-547 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/the-magic-of-bringing-xlas-and-sla-together\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1330\" height=\"1027\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla.jpg\" class=\"wp-post-image wp-image-548\" title=\"xla-sla\" alt=\"xla-sla\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla.jpg 1330w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-1024x791-300x231.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-1024x791.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xla-sla-768x593.jpg 768w\" sizes=\"(max-width: 1330px) 100vw, 1330px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-05-19\">\n\t\t\t\t\t<span class=\"year\">19\/05\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/the-magic-of-bringing-xlas-and-sla-together\/\">The Magic of Bringing XLAs and SLA Together<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Learn how to improve the IT outsourcing experience. Download this Whitepaper.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-544\" class=\"post tf_clearfix post-544 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/improving-it-service-outsourcing-experience-a-new-governance-paradigm\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1332\" height=\"1026\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/governance.jpg\" class=\"wp-post-image wp-image-545\" title=\"governance\" alt=\"governance\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/governance.jpg 1332w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/governance-1024x789-300x231.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/governance-1024x789.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/governance-768x592.jpg 768w\" sizes=\"(max-width: 1332px) 100vw, 1332px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-05-19\">\n\t\t\t\t\t<span class=\"year\">19\/05\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/improving-it-service-outsourcing-experience-a-new-governance-paradigm\/\">Improving IT Service outsourcing Experience: A New Governance Paradigm<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Download this whitepaper.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-540\" class=\"post tf_clearfix post-540 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/experience-personas-a-good-idea\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1324\" height=\"1037\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xperiencepersonas.jpg\" class=\"wp-post-image wp-image-541\" title=\"xperiencepersonas\" alt=\"xperiencepersonas\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xperiencepersonas.jpg 1324w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xperiencepersonas-1024x802-300x234.jpg 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xperiencepersonas-1024x802.jpg 1024w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/xperiencepersonas-768x602.jpg 768w\" sizes=\"(max-width: 1324px) 100vw, 1324px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-05-19\">\n\t\t\t\t\t<span class=\"year\">19\/05\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/experience-personas-a-good-idea\/\">Experience Personas: A Good Idea?<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Download this whitepaper and learn about Experience Personas.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n<article id=\"post-471\" class=\"post tf_clearfix post-471 type-post status-publish format-standard has-post-thumbnail hentry category-experience-perspectives has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \">\n\t    \n\t\t\t\t<figure class=\"post-image tf_clearfix\">\n\t\t\t    \t\t\t\t\t\t\t\t<a href=\"https:\/\/xla.tv\/how-long-to-resolve\/\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"494\" height=\"125\" src=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/1620749062014.png\" class=\"wp-post-image wp-image-472\" title=\"1620749062014\" alt=\"1620749062014\" srcset=\"https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/1620749062014.png 494w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/1620749062014-300x75.png 300w, https:\/\/xla.tv\/wp-content\/uploads\/2021\/05\/1620749062014-400x101.png 400w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/>\t\t\t\t\t\t\t\t    \t\t\t\t<\/a>\n\t\t\t\t\t\t\t    \t\t\t<\/figure>\n\t\t\t\t<div class=\"post-content\">\n\t\t<div class=\"post-content-inner\">\n\n\t\t\t\t\t\t\t\t<div class=\"post-date-wrap post-date-inline\">\n\t\t<time class=\"post-date entry-date updated\" datetime=\"2021-05-11\">\n\t\t\t\t\t<span class=\"year\">11\/05\/2021<\/span>\n\t\t\t\t<\/time>\n\t<\/div><!-- .post-date-wrap -->\n\t\t\t\t\n\t\t\t<h2 class=\"post-title entry-title\"><a href=\"https:\/\/xla.tv\/how-long-to-resolve\/\">How long to resolve?<\/a><\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"entry-content\">\n\n        \n\t\t<p>Ultimately, this is not about making the numbers it&#8217;s about making life better for employees. Let&#8217;s focus more on the employee experience, strip back the measurements and reports to what\u2019s really important and make a difference for employees (our colleagues!). Read more at LinkedIn.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n\n\t\t\n\t    \n\t<\/div><!-- \/.entry-content -->\n\t\n\t\t<\/div>\n\t\t<!-- \/.post-content-inner -->\n\t<\/div>\n\t<!-- \/.post-content -->\n\t\n<\/article>\n<!-- \/.post -->\n    <\/div><!-- .builder-posts-wrap -->\n    <\/div>\n    <!-- \/module post -->\n\t        <\/div>\n\t    \t<\/div>\n\t\t    <\/div>\n\t    <!-- \/row_inner -->\n\t<\/div>\n\t<!-- \/module_row -->\n\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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